Delivery Information

At Aisle16, we are committed to delivering global niche finds to your doorstep safely and efficiently. Please read our Shipping Policy carefully to understand how your orders will be handled and delivered.
1. Order Processing Time
  • We typically process all orders within 2-5 business days (excluding weekends and public holidays).
  • For pre-order or custom items, processing times may be extended. The estimated shipping date will be clearly stated on the product page.
  • Once your order is processed, you will receive a confirmation email containing your tracking number.
2. Shipping Rates & Delivery Estimates
We offer worldwide shipping. Delivery times may vary depending on your location and the selected carrier:
  • Standard Shipping: Typically takes 7-15 business days.
  • Expedited Shipping (if applicable): Typically takes 3-7 business days.
  • Please note: These are estimated delivery times. Actual delivery may be delayed due to customs clearance, local holidays, or unforeseen circumstances.
3. Shipping Costs
  • Shipping charges for your order will be calculated and displayed at checkout based on your shipping address and selected method.
  • Free Shipping: Enjoy free standard worldwide shipping on orders over [Insert Amount, e.g., $39].
4. Customs, Duties, and Taxes
  • Aisle16 is not responsible for any customs fees, import duties, or local taxes applied to international orders.
  • As an international buyer, you may be required to pay these additional charges upon delivery. These fees are the sole responsibility of the buyer and are non-refundable. We recommend checking your local customs policies before placing an order.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking link. You can use this link to monitor your package's journey. If you haven't received tracking information within the processing window, please check your spam folder or contact our support team.
6. Lost or Damaged Packages
  • If your package arrives damaged or is lost in transit, please contact us via email within 7 days of the estimated delivery date, providing photos or proof of the issue. We will arrange a free replacement or refund for you.
7. Contact Us
If you have any questions regarding shipping, please feel free to reach out to us:
  • Operating Company: CHANGHONG YUNTONG TRADING LIMITED
  • Email: mailto:support@a16a.com
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM EST
  • Business Address: 503A, 5/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong