Return & Refund Policy

At Aisle16, your satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied, we are here to help. Please read our Return & Refund Policy carefully.
1. Return Window
You have 30 days from the date of receiving your order to request a return. If more than 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
  • The item must be unused, unwashed, and in the same condition as when you received it.
  • The item must be in its original packaging with all tags attached.
  • You must provide a receipt or proof of purchase.
3. Non-Returnable Items
The following types of items cannot be returned:
  • Promotional or clearance items.
  • Mystery Boxes, Lucky Bags, and small accessories (for health and hygiene reasons).
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved: We will process your refund, and the amount will be automatically credited to your original payment method within 5-10 business days.
  • If rejected: We will contact you and explain the reason for the rejection.
5. Return Shipping Costs
  • Damaged or Incorrect Items: If you received a damaged, defective, or incorrect item, Aisle16 will cover the return shipping costs.
  • Personal Preference Returns: If you are returning an item due to a change of mind, wrong size, or simply not liking the product, you will be responsible for the return shipping costs.
6. Exchanges
If you need to exchange an item for a different style or color, please contact us via email at mailto:support@a16a.com. We will guide you through the exchange process. Please note that exchanges are subject to product availability.
7. Contact Us
To initiate a return or if you have any questions regarding this policy, please contact us at:
  • Operating Company: CHANGHONG YUNTONG TRADING LIMITED
  • Email: mailto:support@a16a.com
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM EST
  • Business Address: 503A, 5/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong