If the two versions differ, the English version prevails.
Contact Us
We’re here to help. The fastest way to reach us is by email — include your order number and we can usually resolve things in a single reply.
Customer Service
| houke100@gmail.com | |
| Phone | +1 774-421-6931 |
| Hours | Monday to Friday, 9:00–18:00 Eastern Time |
| Response time | 2 business days |
Registered Business
| Company | Helping Hand |
| Address | 3569 Kennedy Court, Charlestown, Massachusetts 02129, United States |
We do not accept product returns at this address. Returns require an RMA number first — see our Refund and Return Policy.
What to Contact Us About
- Order status, tracking, address changes — quote your order number. Address changes are only possible before dispatch.
- Returns, refunds and exchanges — email within 30 days of delivery; we will issue an RMA number.
- Damaged, defective or wrong items — send your order number plus photographs of the item and packaging within 7 days of delivery.
- Warranty claims — send the product model, serial number, date of purchase and a description of the fault.
- Pre-sales and compatibility questions — tell us what hub, phone, network and voice assistant you use, and we will check compatibility before you order.
- Installation help — we can point you to the manual and manufacturer support. Electrical work must be done by a licensed electrician.
- Privacy requests — access, correction, deletion, opt-out, or requests under the CCPA, GDPR or Massachusetts law (201 CMR 17.00 / M.G.L. c. 93H): email houke100@gmail.com with the subject “Privacy Request”.
- Business and wholesale enquiries — email houke100@gmail.com with the subject “Wholesale”.