About Us

If the two versions differ, the English version prevails.

About Helping Hand

We are an online retailer of smart home devices and accessories, registered in the Commonwealth of Massachusetts, United States, and selling in United States dollars through https://www.cnnehome.com/.

We are an online retailer registered in the Commonwealth of Massachusetts, United States, with our business address in Charlestown, Boston. We focus on a single category rather than everything: connected devices for the home. Our catalogue spans smart locks, smart speakers, security cameras and video doorbells, home appliances, lighting, sensors, home networking equipment and smart health devices, and we sell to customers worldwide with prices settled in United States dollars. Returns, refunds and warranty claims are handled by us directly under the policies published on this site.

What We Sell

We focus on one category rather than everything: connected devices for the home. That includes lighting and switches, plugs and energy monitoring, sensors for temperature, humidity, motion, water leaks, smoke and gas, security cameras and video doorbells, smart locks, thermostats and climate control, hubs and bridges, and the cables, mounts and accessories that make them work.

Smart home products fail in specific, avoidable ways — wrong voltage, wrong plug, a radio protocol your hub does not speak, a device that needs an electrician when you expected a DIY install. So every product page states, before you buy:

  • Rated voltage and frequency, and the plug type supplied
  • The wireless protocols used (Wi-Fi, Bluetooth, Zigbee, Z-Wave, Thread, Matter) and the region the device is certified for
  • Which hubs, apps and voice assistants the manufacturer supports
  • Whether installation is do-it-yourself or requires a licensed electrician
  • Exactly what is in the box

We would rather you read three lines of specification than return a device that was never going to work in your home.

How We Work

Genuine products, documented warranty. Hardware carries a 12-month limited manufacturer warranty from the date of delivery, and we handle claims directly rather than sending you to argue with a third party.

Returns that do not require an argument. You have 30 days from delivery to return most items. Faulty, damaged or wrongly-sent goods come back at our cost; change-of-mind returns are at yours. The full terms are on our Refund and Return Policy page — we have kept them in one place instead of scattering conditions across the site.

Answers within two business days. Email us with an order number and you will normally get a substantive reply, not a holding message, within two business days.

Honest shipping terms. International orders ship DDU, which means import duties are yours to pay. We say so plainly and we declare the real value of goods, because marking a parcel as a gift to dodge duty is illegal and would expose you to penalties.

Safety before convenience. We publish electrical, battery and recording-device safety guidance, and we state clearly that no connected smoke detector, gas sensor, leak sensor or smart lock should ever be your only line of defence. Details are on our Product Compliance and Safety page.

Before You Order

Compatibility is the single most common reason smart home purchases go wrong. If you are unsure whether a device will work with your existing hub, wiring, network or voice assistant, email us with the product name and what you already have installed — we will check before you spend any money.

Our Policies

Contact

Helping Hand
3569 Kennedy Court, Charlestown, Massachusetts 02129, United States
Email: houke100@gmail.com
Phone: +1 774-421-6931
Hours: Monday to Friday, 9:00–18:00 Eastern Time