We take the security and privacy of your personal information and device data seriously. The following provides an overview of how we collect, use, protect, and share account and device data in the course of providing our e-commerce and smart home services. For comprehensive details covering all aspects of our data practices, please review our full Privacy Policy page.
Types of Data We Collect
- Account information: When you register an account or place an order, we collect basic identity details such as your name, email address, and shipping address. This information is necessary to process transactions, deliver products, and communicate with you about your orders.
- Device status data: Smart home devices generate operational information during normal functioning, including online and offline status indicators, network connection logs, and basic performance metrics. This data enables the companion app to display real-time device status and alert you to potential issues.
- Usage logs: The companion app records activity logs including feature usage patterns, device interaction timestamps, and configuration changes. These logs are essential for diagnosing technical problems, maintaining service reliability, and understanding how features are used so we can prioritize improvements.
- Transaction information: We maintain records of your orders, payment confirmation status, shipping details, return requests, and customer service interactions. This transactional data supports order fulfillment, warranty claims, refund processing, and compliance with financial recordkeeping obligations.
How We Use Your Data
- Providing core e-commerce functions including order processing, payment verification, shipping coordination, delivery tracking, and responsive after-sales customer service.
- Enabling smart device functionality such as remote control from any location, real-time status monitoring, firmware update delivery, and automated scene coordination between multiple connected devices.
- Ensuring account security and overall service stability through authentication verification, suspicious activity detection, fraud prevention, and system integrity monitoring.
- Conducting service improvement analysis and user experience optimization based on aggregated, anonymized usage patterns, strictly within the bounds permitted by applicable law.
Your Rights and Control Over Your Data
- Access and correction: You can log in to your account at any time to review and update your personal information, including contact details and shipping addresses. Keeping this information current ensures smooth order processing and communication.
- Deletion requests: If you wish to delete your account or request removal of specific personal data, submit a written request to houke100@gmail.com. We will verify your identity and process the request within a reasonable timeframe, subject to any legal retention obligations that may apply.
- Marketing opt-out: You may unsubscribe from promotional emails, product announcements, or push notifications at any time by using the unsubscribe link included in each communication or by contacting our support team directly.
- Device data management: Many companion apps provide options to clear locally stored historical data, export your personal data, or reset device binding relationships. Check your app’s settings menu for available data management tools specific to your device model.
Data Security Measures and Third-Party Sharing
We employ reasonable technical safeguards including encryption in transit, access controls, and regular security assessments, along with administrative measures such as staff training and access limitation policies, to protect user data against unauthorized access, alteration, or disclosure. We do not sell personal information to third parties for their independent marketing purposes. Data may be shared with trusted service partners including logistics carriers for delivery, payment processors for transaction handling, and cloud infrastructure providers for data hosting, strictly to the extent necessary for fulfilling the services you have requested. Each partner is contractually obligated to handle shared data only for the specified service purpose and to maintain appropriate security standards.
If you have any questions about our data handling practices, wish to exercise any of your data rights described above, or need clarification on any aspect of our privacy practices, please reach out through our Contact Us page or send an email directly to our support address. We aim to respond to all privacy-related inquiries within 2 business days. Information is current as of September 2026 and subject to official updates.