We provide electronic standard invoices for completed orders. Whether you are an individual consumer or a business purchaser, you may request an invoice as needed. Below is the application process and key considerations.
How to Request an Invoice
- At checkout: Enter your billing entity name, tax identification number (if applicable), and receiving email address in the “Order Notes” field during checkout. We recommend confirming the information is accurate before submitting your order.
- After placing your order: If you did not provide invoice details at checkout, send an email to houke100@gmail.com with the subject line “Invoice Request,” including your order number and complete billing information before the order is fulfilled.
Invoice Type and Content
- Currently, only electronic standard invoices are available. Special VAT invoices or other document types are not supported at this time.
- The invoice content defaults to the purchased product names and amounts. If you require specific line-item descriptions, please specify when submitting your request.
- Invoices are delivered electronically in PDF format to the email address you provide. Please ensure the address is accurate and capable of receiving attachments.
- Each order corresponds to one invoice. Multiple items within a single order are listed together on the same invoice.
Processing Time
- Invoices are typically issued after order confirmation of receipt, with a processing time of 2 business days.
- If an order is returned or partially refunded, the original invoice may need to be voided and reissued. Please contact our support team to coordinate.
- Invoice adjustments following a completed refund may require additional processing time. Please await notification from our support team.
Frequently Asked Questions
- Can I request an invoice for a completed order? Yes. Contact our support team with your billing details as soon as possible. There is no strict deadline for retroactive requests, but earlier submission helps ensure accuracy.
- Can incorrect invoice information be corrected? If the invoice has not yet been issued, contact us to update the details. Already-issued invoices require a voiding and reissuance process, which typically takes several business days.
- Can multiple orders be combined into one invoice? Currently, each order is invoiced independently. Cross-order consolidation is not supported. If you have special requirements, please discuss them with our support team in advance.
For more transaction terms, please review our Terms of Service. For other invoicing questions, visit our Contact Us page. Information is current as of September 2026 and subject to official updates.