Once your order has been shipped, you can check its delivery progress through the following methods. As we ship to customers worldwide, the delivery process involves cross-border transportation, so we recommend understanding the expected timelines in advance.
Tracking Methods
- Email inquiry: Send your order number to houke100@gmail.com, and our team will reply with tracking details within 2 business days. Please include the exact order number for quick lookup.
- Account dashboard: If you placed your order while logged into a registered account, some order status information may be available under “My Orders,” including pending, shipped, and completed status indicators.
Shipping Timeline
- Orders are typically dispatched within 1–3 business days after placement. Business days exclude weekends and public holidays.
- Actual delivery time for international shipments depends on customs clearance speed, local logistics efficiency, and the number of transit points at the destination. We cannot provide a uniform delivery estimate for all regions.
- Per our Shipping Policy, international orders are shipped under DDU (Delivered Duty Unpaid) terms. Import duties and related taxes are the responsibility of the recipient. Additional delays during customs clearance are beyond our control.
Handling Delivery Issues
- If your package has not arrived within the expected timeframe, please contact our support team to verify the shipment status and tracking history.
- If tracking shows delivered but you have not received the package, contact the carrier directly and notify our support team promptly for investigation assistance.
- For transit damage, inspect the package upon delivery and refuse acceptance if damage is visible, then contact us for a free replacement. Cosmetic damage discovered after signing for the package may not qualify as transit-related.
- If a package is lost in transit, our support team will arrange a reshipment or refund based on the investigation outcome.
Additional Notes
Cross-border shipping involves multiple transit points and customs inspections across countries, so we recommend allowing sufficient time for delivery, especially around holiday periods when logistics volumes peak. For complete shipping terms and international duty information, please refer to our Shipping Policy page. For other questions, visit our Contact Us page. Information is current as of September 2026 and subject to official updates.