If you need to modify your order details or cancel it entirely, please contact us at houke100@gmail.com as soon as possible before the order ships. We aim to respond within 2 business days.
What Can Be Modified
- Shipping address: Address changes can be requested if the order has not yet entered the fulfillment process. Please provide the complete new address including recipient name, phone number, and detailed street address.
- Product model or quantity: You may request to swap for a similarly priced item or adjust quantities before shipment. If the replacement product differs in price, our support team will advise on how the price difference will be handled.
- Full cancellation: Unshipped orders are eligible for complete cancellation. Upon successful cancellation, the original payment will be refunded through the original payment method.
How to Proceed
- Send an email to our support address with the subject line “Order Modification” or “Order Cancellation,” including your order number, specific change requests, and contact information.
- Our team will verify the order status and confirm within 2 business days whether the modification can be processed.
- Once the change is completed, you will receive an email confirmation. Please retain this confirmation as proof of the modification.
- If the order has already been handed to the logistics carrier, modifications or cancellations are no longer possible. In that case, you may return the item after delivery following our return procedure.
Shipped Orders
For orders that have already been dispatched, you may initiate a return after receiving the package. We offer a 30-day return window from the date of delivery. Items must remain in their original packaging and in resalable condition. Please review our Refund and Return Policy for full terms and conditions.
Important Notes
- The ability to modify an order depends on its current processing status. We recommend verifying all details carefully before placing your order.
- Certain special items may not be eligible for standard modifications; final confirmation is provided by our support team.
- All changes must be confirmed in writing via email. Verbal communication does not constitute a binding agreement.
- If you submit multiple modification requests, they will be processed in the order received.
For additional assistance, visit our Contact Us page. For other transaction terms, please review our Terms of Service. Information is current as of September 2026 and subject to official updates.